Core Responsibilities

Contract-to-Close Coordination

• Initiate client relationship after contract execution via introduction call and email.
• Schedule and coordinate inspections, repair appointments, appraisals, final walkthroughs, and closings.
• Coordinate with the closing attorney and lender to prepare for settlement.
• Ensure attorney required Seller/Buyer Information sheets are completed and returned Obtain repair quotes.
• Manage all deadlines and contingency timelines.
• Track due diligence period outcome, financing, appraisal, and closing dates.
• Ensure all post-contract documentation is completed accurately and on time.
• Maintain complete and compliant transaction files within team systems.
• Ensure brokerage and state compliance requirements are audit ready.

Listing Coordination

• Initiate client relationship after seller contract execution via introduction call and email.
• Schedule Sign/lockbox drop off & pick ups.
• Coordinate Staging services with Style & Design or The Sarver Group Home Prep Consultant.
• Coordinate photographers and measurements.
• Input listing data and upload documents/photos for agent & client review.
• Prepare showing instructions and scheduling setup.
• Ensure listing readiness prior to activation.
• Update and Maintain Sellers Client Portal.
• Provide Sellers with bi-weekly Listing Activity Reports.
• Ensure brokerage and state compliance requirements are audit ready.

Communication Management

• Provide weekly progress updates to agents.
• Communicate regularly with team members, clients, lenders, attorneys, and vendors.
• Initiate detailed calendar invites for all important listing/transaction related dates.
• Send reminders for upcoming deadlines and missing documentation.
• Maintain professional communication representing the Sarver Group brand.

Client Experience & Professional Standards

• Provide a high-level customer service experience to clients and agents.
• Maintain confidentiality of all client and company information.
• Represent the Sarver Group professionally in all interactions.
• Maintain an organized workspace and accurate daily task tracking.
• Anticipate problems and proactively solve them before escalation.

Position Requirements

• Licensed NC and/or SC Broker.
• 3 years experience in the real estate industry.
• Knowledge of NC & SC Real Estate Law & Regulations.
• Familiar with NC/SC Realtor Association Forms & standard legal documents.
• Ability to manage and carry up to 30 transactions per month.

Ideal Skill Set

• Highly organized and detail-oriented.
• Strong communication skills.
• Deadline-driven with calm execution under pressure.
• Comfortable with technology and task tracking.
• Client-service mindset with professional discretion.

Success Measurements

• Positive client feedback.
• Files compliant and audit-ready.
• Deadlines met without agent intervention.
• Minimal closing errors.
• Agent satisfaction and reduced agent workload.
• Smooth closings with minimal escalations.